Service

CONNECTED WITH
YOUR BAKERY

LET'S TALK

CONNECTED WITH YOUR BAKERY,
CONNECTED WITH YOUR NEEDS

At Rexfab, we never forget that we’re all humans connecting with each other. Our customer care strives to bring you the best service and solutions possible. We are there from beginning to end. From advising you and determining your needs to integrating solutions in your production line, to installing them and helping you optimize your operations. Serving and helping you, our clients, is the very essence of Rexfab.

WHATEVER YOUR SERVICE NEEDS, WE’RE THERE FOR YOU!

Your needs, our service.

  • You’re connecting to humans, not voicemail. We go the extra mile for you.
  • In need of a spare part? We’ve got you covered.
  • We install your equipment, assist you and advise you along the way.
  • Need advice or service? Our customer care staff and our engineers are always available to help.
  • There’s expiration date on good service. We care, period.

OUR CUSTOMER CARE, WE GO ABOVE AND BEYOND

SANDRA CHOQUETTE

Purchasing & Logistics Manager

As an experienced former business owner, Sandra has always been a customer-care-oriented person. With 9 years at Rexfab under her belt, the client’s parts and service needs are the #1 priority!

819 446-3343

sandra.choquette@rexfab.com

Jean-François Robert P.Eng.

Projects Manager

Jean-François brings structure and ease to a project. He knows your stakes and truly understands the importance of being connected to your needs, which he puts ahead of anything else. All with the undeniable Rexfab touch, of course.

819 345-6348

jf.robert@rexfab.com

Patrick Joubert

Projects Manager

Patrick has been a project manager for 18 years now and has gained experience in a wide variety of areas, including the automotive and agricultural sectors. He uses this to serve your needs with his remarkable problem-solving, communications and planning skills. He considers customers his partners and follows you every step of the way, the Rexfab way.

1-873-200-4064

patrick.joubert@rexfab.com

Patrice Painchaud, P.Eng., MBA.

VP Sales & Marketing

As a seasoned bakery expert with 17 years of experience in our field, Patrice always listens and responds to your needs and knows your stakes. They are Patrice’s top priority and his analytical mind is always working to find the best solution for you.

418 455-5666

patrice@rexfab.com

Jean-Sébastien Carrier

Director – Installation & Service

As an automated production engineer, Jean-Sébastien’s extensive experience in robotics & automation project management and their integration in various industries, combined with his maintenance and hands-on background, lets him grasp your needs quickly and efficiently. Jean-Sébastien is also very skilled at streamlining information and processes and is an expert at planning, coordinating and delivering the installation of our solutions.

819 212-7026

js.carrier@rexfab.com

Pierre Dionne, P.Eng.

Director – Project Management

A mechanical engineer whose 30-year experience is mainly in the industrial bakery sector, Pierre’s attention to detail and customer care helps you bring your project to fruition seamlessly. His unrivalled motivation is part of that unique Rexfab touch.

819 640-5290

pierre.dionne@rexfab.com

Francis Germain, P.Eng.

Project Manager

Francis’ wide knowledge and skills base comes from his experience in many areas of manufacturing, including industrial machinery, R&D and resource planning. This allows him to understand and undertake complex tasks. Serving you motivates him and he always wants to bring you the best solutions and customer care.

514 975-7983

francis.germain@rexfab.com

IN NEED OF A REXFAB
REPLACEMENT PART
OR SERVICE?

Whatever your needs are, get in touch with us. And don’t hesitate to attach pictures, drawings or any other information to help us help you.