Service

CONNECTED WITH
YOUR BAKERY

LET'S TALK

CONNECTED WITH YOUR BAKERY,
CONNECTED WITH YOUR NEEDS

At Rexfab, we never forget that we’re all humans connecting with each other. Our customer care strives to bring you the best service and solutions possible. We are there from beginning to end. From advising you and determining your needs to integrating solutions in your production line, to installing them and helping you optimize your operations. Serving and helping you, our clients, is the very essence of Rexfab.

WHATEVER YOUR SERVICE NEEDS, WE’RE THERE FOR YOU!

Your needs, our service.

  • You’re connecting to humans, not voicemail. We go the extra mile for you.
  • In need of a spare part? We’ve got you covered.
  • We install your equipment, assist you and advise you along the way.
  • Need advice or service? Our customer care staff and our engineers are always available to help.
  • There’s expiration date on good service. We care, period.

OUR CUSTOMER CARE, WE GO ABOVE AND BEYOND

SANDRA CHOQUETTE

Purchasing & Logistics Manager

As an experienced former business owner, Sandra has always been a customer-care-oriented person. With 9 years at Rexfab under her belt, the client’s parts and service needs are the #1 priority!

Jean-François Robert P.Eng.

Projects Manager

Jean-François brings structure and ease to a project. He knows your stakes and truly understands the importance of being connected to your needs, which he puts ahead of anything else. All with the undeniable Rexfab touch, of course.

Patrice Painchaud, P.Eng., MBA.

VP Sales & Marketing

As a seasoned bakery expert with 17 years of experience in our field, Patrice always listens and responds to your needs and knows your stakes. They are Patrice’s top priority and his analytical mind is always working to find the best solution for you.

Richard Roberge

Service and installation Team Leader

Richard's many years of experience speak for themselves when coordinating and operating installations in industrial bakeries. His rigour, his ingenuity, not to mention his professionalism, are present in all the projects in which he participates. His determination with Rexfab's unique approach leads to the success of his team's installations.

PIERRE DIONNE, ing., P.Eng.

Director - Project Management

Pierre has been a mechanical engineer for over 30 years and has mainly acquired his experience in the industrial bakery sector. Attention to detail and to offer excellent customer service, he always strives to carry out his clients' projects in an optimal way. His unmatched dynamism helps make Rexfab's approach unique.

Philippe Côté, ing., P.Eng.

Projects Manager

With his work experiences in mechanical design and quality control, Philippe has developed an excellent critical mind and resourcefulness. His technical and relational experiences in several sectors of activity and mandates have prepared him well to be at the centre of the different departments involved in a project. For him, Rexfab's customers are teammates, with whom it is necessary to work in close collaboration in order to find the best solutions to their needs.

IN NEED OF A REXFAB
REPLACEMENT PART
OR SERVICE?

Whatever your needs are, get in touch with us. And don’t hesitate to attach pictures, drawings or any other information.